Is Ascendary a legitimate company?

Yes, Ascendary is a UK registered company (Company #16590809) operating from London. We are a legitimate fashion retailer offering premium streetwear and accessories with secure SSL encryption for all transactions.

What payment methods does Ascendary accept?

Ascendary accepts all major payment methods including Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely with 256-bit SSL encryption.

What is Ascendary's return policy?

Ascendary offers a 30-day money-back guarantee on all purchases. If you're not completely satisfied with your order, you can return it within 30 days for a full refund.

How long does shipping take?

Ascendary offers fast tracked delivery. Shipping times vary by location but most UK orders arrive within 3-5 business days. International shipping typically takes 7-14 business days.

How can I contact Ascendary customer service?

You can contact Ascendary customer service by phone (UK: +447868201407, US: +1 917-967-1878) or by email through our contact form. Our team is here to help with any questions about your order.

Shipping policy

SHIPPING POLICY

Processing Time
Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

• Standard Shipping (7-15 business days)
• Express Shipping (2-3 business days)
• Next Day Delivery (1 business day)

Delivery delays can occasionally occur due to circumstances beyond our control, such as customs delays, weather conditions, or carrier delays.

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
My Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
My Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently ship to customers within the European Union and select international destinations. International orders may be subject to import duties and taxes which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges.

Returns
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Contact Information
If you have any questions about our Shipping Policy, please contact us at info@ascendary.co.uk

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Shipping policy